Privacy Policy & Terms of service

Privacy Policy

Effective Date: March 13, 2026

Rainbow Restoration (“Rainbow Restoration,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and protect your information when you visit our website or communicate with us, including through SMS/text messaging.

Information We Collect

We may collect personal details that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Property or service address
  • Information related to your restoration request

We may also automatically collect certain technical data such as your IP address, device type, browser, and general usage information.

How We Use Your Information

Your information may be used to:

  • Schedule and confirm appointments
  • Dispatch technicians
  • Provide service updates and status notifications
  • Send billing or payment notices
  • Deliver job completion confirmations
  • Request feedback or satisfaction surveys
  • Respond to questions or service requests
  • Improve our operations and customer experience

SMS/Text Message Communications

If you choose to receive text messages from Rainbow Restoration, messages may include:

  • Appointment confirmations and reminders
  • Technician dispatch notifications
  • Service progress updates
  • Billing alerts
  • Job completion notices
  • Customer feedback requests

Message frequency will depend on your interactions with us. Standard message and data rates may apply.

You may opt out of SMS messages at any time by replying:

  • STOP to unsubscribe
  • HELP for assistance

For additional support, contact:

📧 in**@********ax.com
📞 (904) 862-7522

Information Sharing

Rainbow Restoration does not sell or rent your personal information to third parties for marketing purposes.

We may share information with trusted vendors or service providers who assist in operating our business, provided they maintain strict confidentiality and use the data only for authorized purposes.

Data Protection

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

Your Privacy Choices

You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

Contact Information

If you have questions regarding this Privacy Policy, please contact:

Rainbow Restoration
5107 University Blvd W Suite 103
Jacksonville, FL 32216, United States

📧 in**@********ax.com
📞 (904) 862-7522

 

Terms & Conditions for SMS Communications

SMS Consent

Information collected as part of the SMS opt-in process will not be sold or shared with third parties for promotional purposes.

Types of Messages

By consenting to receive text messages from Rainbow Restoration, you may receive communications related to:

  • Appointment reminders
  • Dispatch notifications
  • Billing or payment alerts
  • Service updates
  • Job completion notices
  • Customer satisfaction surveys

Message Frequency

Message frequency may vary depending on your service activity and communication needs.

Potential Charges

Standard carrier message and data rates may apply based on your mobile plan.

How You May Opt In

Customers may agree to receive SMS communications through:

  • Website forms
  • Service request forms
  • Verbal consent during calls or in person
  • Written agreements or contracts

Verbal Opt-In Disclosure

When consent is provided verbally, customers are informed that:

  • Message and data rates may apply
  • Message frequency may vary
  • They can reply HELP for assistance
  • They can reply STOP at any time to unsubscribe
  • Their information will not be shared for marketing purposes

Online Opt-In Disclosure

By submitting a website form and opting in to receive texts, you authorize Rainbow Restoration to send SMS messages to the phone number provided, including automated messages. Consent is not required to obtain services.

Msg & data rates may apply. Msg frequency varies.
Reply STOP to unsubscribe or HELP for assistance.

Your information will not be shared with third parties for marketing purposes.

Opt-Out Instructions

You may stop receiving text messages at any time by replying:

STOP

You will receive a confirmation message, and no further texts will be sent unless you opt in again.

Help Instructions

For assistance, reply:

HELP

Or contact us at:

📧 in**@********ax.com
📞 (904) 862-7522